Welcome to Safenetpay!
Thank you for using our Safenetpay Services which are governed by these Terms and Conditions. Please read them carefully.
“API” means the application programming interface provided by Safenetpay.
“App” means the mobile application software provided by Safenetpay, along with the data supplied with such software and the associated media.
“Business Day” means a day other than a Saturday, Sunday or a public holiday in England when financial institutions are open for business.
“Corporate Client” means a corporate entity who has a Safenetpay Account.
“Fees” means the charges payable by you to us for using our Services.
“Safenetpay” means Safenetpay Services Company Limited.
“Safenetpay Account” means the account you have opened with us in accordance with these Terms and Conditions and does not constitute a bank account or other financial instrument. Safenetpay Account includes customer information, transaction history and other information related to your use of the Safenetpay Services.
“Safenetpay Balance” means any amounts held in your Safenetpay Account.
“Safenetpay Customer Services” means our customer service, which you can reach by sending a message through the “Contact Us” facility on the website, by calling +44 (0) 207 816 9393 or via email on firstname.lastname@example.org.
“Safenetpay Services” or “Services” means all of our products, services and any other features, technologies, content and functionalities offered by us on our website or through other means.
“Safenetpay website” or “website” means the website available at www.safenetpay.com.
“Terms and Conditions” means these Safenetpay terms and conditions published on the website and as may be amended from time.
“We”, “us” and “our” mean Safenetpay.
“You” and “your” means you the natural person or legal entity in whose name the Safenetpay Account is registered to.
We make no representation regarding the advisability of transacting in crypto funds. Furthermore, we cannot guarantee the timeliness, accurateness, or completeness of any data or information used in connection with you holding any exposure to crypto funds.
You promise that you will not exercise your chargeback right for reasons which we are not responsible, including a dispute with your recipient or if there are insufficient funds in your payment instrument. If we need to investigate or take any actions in connection with a chargeback raised by you, we may charge you for our costs in doing so and may deduct such amount from your Safenetpay Account.
Safenetpay will then investigate and, where appropriate and necessary, take action to rectify the situation. Safenetpay also undertakes to take the necessary steps to prevent a recurrence. You will be informed accordingly of the investigation’s outcome. If you are still dissatisfied with the outcome of our investigation, you may direct your complaint to The Financial Ombudsman Service at the Exchange Tower, London E14 9SR or by calling free phone at 0800 023 4567, 0300 123 9123, or via using online form at https://help.financial-ombudsman.org.uk/help.